FAQ’s

Can I cancel my order ? 
- Yes with in 2 days of the original order date. 

Can i make changes to my order ? 
- Once the order is placed you will have 24hrs to make changes after that i can no longer make any changes 

How long does it take to process my order ? 
- Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders

How long does it take to receive my order ? 
- Shipping times are dependent on your selected shipping method and delivery location. Please allow 5 – 10 business days for standard domestic shipments and 7 – 30 business days for international standard to be received.

Why was I charged customs ? 
- Any orders outside of the United States (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Kylands Kollections does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.

What forms of payment do you accept ? 
- PayPal, Visa, MasterCard, American Express, Discover,  Apple Pay, and After-pay. All transactions will be processed in USD.

Are the Lashes Cruelty free ? 
- Yes Our lashes are cruelty-free. What does this mean? It means our lashes are only created with synthetic blended fibers or sterilized human hair. Our lash adhesive is also made from an acrylic material. No product is created by or tested on animals.

Are the Lipglosses & Lipscrubs Vegan ? 
- Yes 

How do i apply the lashes ? 
- Carefully remove first lash from lash tray. 
Hold the lash against your lash line to measure the length of your eye.   
Trim the lash strip where it extends from your outer corner.  
Curl your eyelashes.    
Apply lash adhesive along the lash band and allow glue to sit for about 40 seconds or until glue becomes tacky.  
Use tweezers, eyelash applicator or hands to place lashes as close to your natural lash line as possible, start from center, then inner and outer side.  
Apply mascara (optional) and/or apply liner to fill in any gaps.

How many times can I use the lashes ? 
- Kyland's Kollections Lashes are individually handcrafted and made to last through multiple wears. General use will yield 10+ uses on average for our Classic Lashes and 15+ for our Lite, Luxe, Premium and Noir Lashes. Well maintained lashes will yield 18+ uses. (TIP: Whenever you "undress" your eyes, remember to (1) gently remove the glue from your false lashes with makeup remover and (2) Store them back in their tray to maintain their natural shape.)

How do I remove my lashes ? 
There are a couple of basic ways to remove your lashes, and tugging is NOT one of them! First, try removing one false eyelash by securely holding the lash at its base and, beginning at the outer corner, gently pull the lash towards the direction of your tear duct. Repeat this process with the other eye. Your false lashes should come off without much effort or discomfort when the lash is applied properly and not applied to your natural lash. If you are having slight difficulty with your lash removal, simply dab a non-oil based makeup remover onto the lash adhesive along your lash line with a cotton swab. After the adhesive has fully softened, lift the outer corner of the lash band and gently pull the lash inwards towards your tear duct.
Can I get my lashes wet ? 
With human hair, once it gets wet, it is hard for it to maintain its curl and shape. For our synthetic blend lashes, some may withstand water however we do NOT recommend our lashes being fully submersed.

Will my lashes harm my real lashes ? 
No. When false eyelashes are (1) applied correctly with the proper adhesive and (2) removed safely and gently, there is no harm done to your own lashes. In fact, lashes have shown to become healthier from wearing false eyelashes because it replaces the need to wear mascara or curl your eyelashes.
What lashes would fit me best ? 
- Kylands Kollections 
creates a wide variety of lashes! The type of lash style does depend on what lash appearance you’re trying to achieve: natural, wispy, dense, or dramatic.